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COVID-19 PROTOCOLS - Keeping Our Community Safe


As we continue through Ontario's Phases of reopening, and under the guidance of Ontario's Ministry of Health and our professional regulatory bodies, we wish to share what we are doing to keep you and our staff safe.  While you can expect the same high level of quality care, we have made some changes to ensure we are doing everything possible to help  limit the spread of COVID-19.

In accordance with Ministry of Health mandate, we will reopen gradually, ensuring priority booking for essential therapeutic treatments.  To start, and until we receive further direction from the Minister of Health, our hours will be reduced.  Please find our interim new hours HERE.

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***** If you develop any of the following symptoms before your appointment day and/or after the completion of our COVID-19 pre-screening questionnaire, please notify us immediately as we will be required to cancel your appointment and refer you to the appropriate health care entity for further assistance.

* New Cough   
* Worsening Cough
* Fever
* Shortness of Breath
* Covid Diagnosis

   

* Runny Nose
* Headache
* Fatigue
* Nausea

 

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In-Person Appointment Option

 

 

1. Book  by  Phone,
Email or Online 

    

 

 

2. Phone/Video
Active Screen

   

 

 

 

3.  In-Person 
Appointment

in-person appointments,  initial and Follow-up, have resumed.  No prior virtual session is required.  

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Virtual Physiotherapy Option

1. Schedule Virtual
Appointment by  

Phone,Email or Online 

       

2. Fill out & Return Intake 
Paperwork Electronically

3. Virtual Video 
Conference

 

 

4.  Electronic Invoice Payment

 

 

In accordance with Ministry of Health Guidelines, patients now have the option of receiving Physiotherapy treatment entirely by video conferencing.  This is ideal for patients who cannot attend in-person appointments.

Procedure
1. Book your Virtual Physiotherapy Initial Visit or Follow Up Visit by Phone, Email or Online Booking.  Please book this appointment at least 24 hours in advance.

2. Prior to your Virtual appointment, we will send you the paperwork you will need to fill out and ask you to send it back to us once completed.   This data transfer process will be done over our secure file transfer platform.  Your information will not be stored within this platform or on our computer.
***  Please note:  We cannot proceed with your virtual appointment until we receive your Intake Paperwork.

3.  After we receive your paperwork, we will send you the necessary access information to begin your Virtual appointment.

4.  We will bill you electronically and you will be able to pay your invoice online.   If you have insurance coverage, we will invoice you only for the difference.

 

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Physical Distancing - Open But Locked - By Appointment Only 

 

    

1. Upon arrival, please
remain in your car. 
 

    

      

3. Upon entry, we will
take a temperature
reading.

2. Call us from your
car 
to confirm it is safe
to enter.

 

4. Wash your hands
before and after your
treatment .

 

Maximum Clinic Capacity:  One (1) visiting patient per therapist at any given time

Our doors will remain locked at all times.  Entry to our facility will not be permitted until the patient before you has left the premises and we have completed our sanitization  procedure.

We will be open by appointment only.  To ensure physical distancing, we will not be open to walk-in visitors.   Patients who are minors and/or who require the assistance of caregivers may be accompanied by one parent/caregiver.

Appointments can be booked by phone, email or via our online booking system.

Upon your arrival for your in-person appointment,  please remain in your vehicle and call us to let us know you are here.   Please wait for our staff to unlock the door for you. 

 

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Safety and Sanitation

COVID-19   Pre-Screening: 

The day before your booked appointment, we will call you to complete a mandatory COVID-19 pre-screening questionnaire.  This is required under Ministry of Health mandate.  

Upon successful completion of this pre-screening, your appointment will be confirmed.  In the event that you can answer “Yes” to any of the pre-screening questions, we will reschedule your appointment and direct you to the appropriate health care entity for further assistance.


On the day of your in-person appointment, we will conduct a quick pre-screening follow-up immediately before your treatment begins.


Mandatory Temperature Check

Upon your arrival, we will take a forehead temperature reading, using a contactless Infrared Thermometer, to confirm that you do not have a fever.  If your temperature reading is indicative of fever, we must immediately cancel your appointment and refer you to the appropriate health care provider for further assistance.

Please note:  At all times, it is contraindicated for Massage Therapy and Physiotherapy to be administered when a patient has a fever.  

 

Patient & Staff Hygiene

If you have one, please bring your own mask to your in-person appointment.

Before and after your appointment,  you will be asked to wash your hands with soap and water.  

Our already high level of hygiene and sanitation protocols will be augmented with additional procedures to keep you and our staff safe:

  • As always, all treatment rooms, equipment, common public high-touch areas and our washroom facility will be sanitized, with hospital-grade disinfectant cleaners,  between patient visits and after each use.  We will maintain our current practice of sanitizing door handles, light switches - anything that is touched by patients and/or staff.
  • All staff members are supplied with masks, gloves and face shields for use as required.  We have an ample supply of PPE to ensure we are well equipped to keep you and our staff safe!

 

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Here to Serve You!

If you have any questions about our protocols, professional guidelines, Ministry of Health requirements or anything related to this new post-pandemic way forward, please do not hesitate to contact us!  It will be our pleasure to provide as much information as we can!  :)